We want you to be happy with every Kubby Chef order.
If something is wrong
If your order arrives damaged, incorrect or faulty, contact us within 7 days of delivery with your order number and a photo. We will replace the item or refund you.
Change of mind
For hygiene and food safety reasons we can’t accept returns of opened or unopened food because of a change of mind.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.